FAQ

General inquiries:

Q: How can I contact Absolutely Hair?

A: Please email us at info@absolutelyhair.com or fill out the contact us form on the site with any inquiries you have. We are always here to help.

Q: Can I contact you via phone?

A: Absolutely Hair does not have a phone line to accept inbound calls, but if the issue requires speaking on the phone we will coordinate a phone call with you. 

Shipping & tracking orders:

Q: Is shipping free on all orders?

A: Shipping is free on all orders being delivered within the United States. Your Absolutely Hair product will be shipped from our warehouses located in New York.

Q: When will my order ship?  

A: It will take 1-2 business days to process your order, regardless of the shipping option selected at checkout. We ship Monday through Friday, excluding weekends and holidays. We do NOT ship orders the same day they are received. Please allow up to 2 business days for orders to process (for example, if you order on Monday, your order should ship out on Tuesday or Wednesday). You will receive a confirmation e-mail with the tracking link once your order ships. 

Q: How can I track my order?

A: You will receive a confirmation e-mail once your order has been processed to the e-mail address provided at the time of checkout, which can take up to 48 hours. You will then receive a second e-mail once your order has shipped, which will include your tracking number and a link. Please allow 1-4 days for the tracking information to be sent.

Returns & exchanges:

Q: Can I return or exchange my order if I’m not happy with it?

A: Yes, we allow returns and exchanges within 30 days on all products that have not been opened, worn, or tampered with. The main compartment must remain sealed in order for the product to be returned or exchanged. Please e-mail us at info@absolutelyhair.com with your order number to initiate your return or exchange and we will be more than happy to assist you further.

Q: Can I return or exchange my Absolutely Hair product without contacting you?

A: No. You must contact us prior to sending your product back for return or exchange, since the return address may be different from the address your order was originally shipped from. We will provide you with an RMA that facilitates tracking of your returned product and expedites your refund or exchange.

Q: Do I have to pay for the shipping of my return or exchange?
A: Yes, you are responsible for return or exchange shipping costs. We recommend that you use a tracking option with your return, because Absolutely Hair will not be responsible for lost returns and exchanges.

Q: Why are Absolutely Hair products not able to be returned or exchanged if opened?
A: Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened items to be returned or exchanged for the safety of all our customers.

Q: How long does it take for my refund to be processed for returns?

A: We will provide a refund on unopened products within 30 days of the date that we receive the returned product.

Q: When will I receive my exchange?
A: We will send the product that you requested for the exchange after we have received and inspected the returned product. It will then take 1-2 business days to process the order after we input it into our system. Orders take 3-5 business days to be delivered within the United States with standard free shipping.

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